CORPORATE - AFTERSALE SERVICE

image of worker answering phone while working at desk Manufactured to the highest quality, with few moving parts to go wrong, Dimplex products give reliable service year-on-year.

If you're product doesn't appear to be functioning correctly, please check our Self Help Guides in the first instance. We currently have Self Help Guides for Storage Heaters, Duoheat Radiators and Fires and Surrounds.

If your product isn't covered in the above, or still needs service, Dimplex has a national service infrastructure ready to support you. That means that there's someone near you who is familiar with the range and qualified to undertake repairs or servicing. If the guarantee period has elapsed, simply call one of our fully trained Service Agents directly.

If the product is within the guarantee period then contact our Technical Services Department on 0845 600 5111.

If you simply need operating instructions for current products, please visit the ‘Download’ section of this website or visit the relevant product page where instructions can also be found.

Where to buy spares

Spares for Dimplex products can be purchased from Dimplex service agents, national and regional electrical wholesalers and UK Spares.

Please click on the relevant link in the sub menu to bring up a list of service agents able to deal with your enquiry.

For a list of wholesalers in your area, please click on the Stockist button in the bar above and select ‘Spares’ from the drop down list of options Details for UK Spares are: UK Spares, Tower Lane, Warmley, Bristol, BS30 8XT. Tel: 0117 961 6670; Fax: 0117 967 3003

Service agents

In the unlikely event of a problem with one of our products, our team of fully trained Service Agents is here to help. Because of the diversity of our range, our agents have had to undergo specific training for specific categories to ensure the highest possible standard of work.

Please click on the relevant link in the sub menu to bring up a list of service agents able to deal with your enquiry.

Name and Registered Office: Dimplex (UK) Limited, Millbrook House, Grange Drive, Hedge End, Southampton, Hants, SO30 2DF, United Kingdom.
Company No.1313016 EEE Producer Registration Number – WEE/GE0057TS