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Manufactured to the highest quality, with few moving parts to go wrong, Dimplex products give reliable service year-on-year.

If you're product doesn't appear to be functioning correctly, please check our Self Help Guides in the first instance. We currently have Self Help Guides for Storage Heaters, Duoheat Radiators and Fires and Surrounds.

If your product isn't covered in the above, or still needs service, Dimplex has a national service infrastructure ready to support you. That means that there's someone near you who is familiar with the range and qualified to undertake repairs or servicing. If the guarantee period has elapsed, simply call one of our fully trained Service Agents directly. Your nearest Service Agents can be found by clicking on the link in the left hand menu.

If the product is within the guarantee period then contact our Technical Services Department on 0845 600 5111.

If you simply need operating instructions for current products, please visit the ‘Download’ section of this website or visit the relevant product page where instructions can also be found.

Where to buy spares

Spares for Dimplex products can be purchased from Dimplex service agents, national and regional electrical wholesalers and UK Spares.

Please click on the link in the left hand menu to access your local agents.

For a list of wholesalers in your area, please click on the Stockist button in the bar above and select ‘Spares’ from the drop down list of options Details for UK Spares are: UK Spares, Unit 1155, Aztec West, Almondsburym Bristol, Avon, BS32 4TF. Tel: 01454 620500; Fax: 01454 620660.