INSTALLED HEATING - DUOHEAT RADIATOR

FAQs

How much does this product cost?

As we have specific channels of distribution, we are unable to supply this information. If you are a consumer, please see the Stockists section of the site for details of retailers and electrical contractors. For trade enquiries, please also visit the Stockists section for details of wholesalers.

Where can I buy products, spares and accessories?

Please see our Stockist section for products and accessories and our Aftercare Service for a list of Service Agents who can supply spares.

Are you able to send me a copy of your brochure on this product?

Yes, you can request literature by clicking on the ‘Literature’ box below. Alternatively literature can be downloaded by clicking on the ‘Download’ box below.

I have lost the instructions for this product/ I don’t know how to use it

This product is very easy to use and you can download the operating instructions by clicking on the ‘Instructions’ tab in the right hand menu of this product page. If you have a different series to the one downloaded, please speak to our Customer Service helpline, remembering to have the model number and series letter/ serial number of the appliance to hand [this can be found on the rating label]. Alternatively, there is also a “quick start guide” tab in this same menu which will give you basic operating information.

Can I paint your products?

No, we do not advise the painting of our heaters.

What are the benefits of DuoHeat radiators over storage heaters?

DuoHeat radiators are designed to give the user more flexibility and controllability of their heat requirements utilising a mix of off-peak and direct-acting heat sources which, uniquely, work together for maximum efficiency and comfort. A built-in room thermostat monitors the room temperature and if it drops below the users comfort setting the direct-acting element comes on to regulate the room temperature to the desired level. Its revolutionary design means it can make energy efficiency savings of up to 10% compared with the traditional off peak electric heating systems, a figure which is recognized in SAP2005 – the current method for ensuring compliance with Part L of the Building Regulations.

Is the DuoHeat radiator compatible with any of the Dimplex controls?

Yes, it is compatible with our 4 zone central controller, which is available in mains borne and pilot wire options.

Does the DuoHeat radiator need both off peak and direct-acting [day rate] energy together?

Yes, for the DuoHeat radiator to work correctly it needs to work both energy sources together. It requires an off peak energy connection for the stored heat and a peak [day rate] energy connection for the direct-acting panel. However, in the summer/spring when a very small amount of heating may only be required, it is OK to have the peak supply only with heat coming from the radiant front panel.

Can the DuoHeat radiator be wall mounted?

DuoHeat radiators are not designed for wall mounting, they have to have a combination of feet and secure wall fixings because of their weight.

How much does a DuoHeat radiator cost to run?

This depends on the individual energy suppliers and their charges for off peak energy, however it is one of the most cost effective electric heating solutions as it combines a mixture of ‘off peak’ and ‘day rate’ energy. For more information please refer to the 'Running Cost' tab in the domestic heating section of this website.

Where can I buy DuoHeat radiators?

Please go to “Stockist” section of the site.

Are DuoHeat radiators easy to use?

DuoHeat radiators are extremely simple to use, because they have one simple finger-tip control that operates both the off peak and radiant front panel together.

Do DuoHeat radiators require much maintenance?

No, because they have no moving parts or internal combustion, DuoHeat radiators are virtually maintenance free and do not require an annual safety check.

How many DuoHeat radiators will I need to heat a property effectively?

It is important to install the correct mix of heaters to ensure the heaters/system work properly. We offer a variety of options to help you work out the correct products. For further information, please refer to the 'How much heat do I need’ and 'Heating design' tabs in the domestic heating section of this website.

Can I move my DuoHeat radiators?

This should only be executed by a competent person or qualified electrician. For safety reasons all electrical supplies to the heater must be switched off and all bricks removed before moving the heater.

Can I dry my clothes on my DuoHeat radiator?

No, you should never cover the surfaces of the heater or obstruct the air outlet grilles as this will cause temperatures of the product to rise and the safety cut-outs to operate.

Does the DuoHeat radiator meet the requirements of Building Regulations Part L1?

Yes, because it uses a combination of off peak and day energy, DuoHeat radiators are a very effective way of heating and offer a reduction of total energy use [kWh] of up to 10% compared to traditional storage heaters. This 10% reductions in energy is recognized within SAP2005, the current method of ensuring products comply with Part L.