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As a sign of our commitment to quality, all new Dimplex solid fuel stoves are guaranteed against for 10 years, subject to certain conditions and exclusions. The 10 year guarantee covers the main body of the stove and external cast parts under normal use.

The guarantee does not cover the following items which are deemed to be consumable items under normal use of the stove: glass, rope seals, grate, ashpan, cast iron liners, riddling lever, baffle plate, fire bricks and log retainer.

It is a condition of the guarantee that the installation be carried out by a suitably qualified individual (HETAS registered in England and Wales, or equivalent in other countries) with certificate of installation and appropriate commissioning retained by the end-user along with proof of purchase.

Whilst the guarantee does not cover any aspect of the flue arrangements of the installation or the installation work itself, as these are beyond the control of Dimplex as the manufacturer of the stove, it is a condition of the guarantee that the flue be swept by a suitably qualified individual as appropriate but at a minimum interval of once per year. It is expected that the stove would be inspected for developing faults at the time of sweeping to allow any necessary maintenance to be carried out.

It is a condition of the 10 year guarantee that only genuine Dimplex spare parts are used. Parts that may need occasional replacement are fire bricks, ashpan, grate and log retainer. NB: sealing rope is a generic stove spare that can be purchased from most stove retailers.

The Dimplex 10 year guarantee does not affect and is in addition to your statutory rights.