Corporate social responsibility
Dimplex, as a subsidiary of Glen Dimplex Heating & Ventilation (GDHV), a major employer and significant business partner, is committed to taking corporate responsibility seriously. We define our social responsibility into four areas:
Marketplace – responsibility to our customers, suppliers and partners as a leading brand company
Workplace – commitment to our most valuable resource; our employees
Environment – to do all we can to reduce our impact on the environment
Community – commitment to the local communities in which we operate
Marketplace
We aim to run our business in a way that singles us out as a great provider of services as a favoured partner to do business with. Our aim is to work with stakeholders to develop long-term relationships. Our contracts will clearly set out the agreed terms, conditions and the basis of our relationship.
We are mindful of our environmental responsibilities and look to promoting sustainability within our products, for example, low energy light bulbs, oil free radiators, and FSC certified wood products. We also host a range of Renewable products including heat pumps and solar technologies.
We have an integrated product range where all our products are designed to be environmentally friendly and minimise energy consumption, both renewable and traditional.
Workplace
Glen Dimplex UK Limited employ approximately 250 people and we are committed to offering them a rewarding and challenging workplace. We offer clear and fair terms of employment and provide resources to enable their continual development. We also operate an equal opportunities policy for all present and future employees.
Environment
We are aware of the scale of impact our operation has on the environment. As such, we are committed to exploring ways of reducing the impact of what we do. We will take a responsible attitude and lead the way in developing initiative to further improve out environmental footprint.
We sit on the board of REPIC and act in accordance with the producer led WEEE compliance scheme.
Most of our production is within the UK thus reducing our carbon footprint significantly. Our transport partners are committed to reducing the impact on the environment and adopt a green fleet, which works to reduce road miles.
Community
We work hard to be good corporate citizens, we work to support the sustainability of both global and the local communities in which we operate and actively encourage our employees and suppliers to consider the needs of others
Heating for all

Important notice
Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services.
As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways:
- Extended call times to our teams on the telephone
- Longer than normal time to reply to email and customer enquiries
- Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period
- Delivery times on orders may be extended due to logistics and postal issues
- Delays or even the inability to carry out repairs to products.
We apologise for any issues this may cause you. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating.
Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you.