Corporate responsibility & the environment
Dimplex seeks to minimise environmental impacts and reduce the depletion of natural resources across our entire business.
Owned by management and employees alike, we monitor and drive sustainability compliance efforts through awareness, self-assessments, audits and taking corrective actions as needed.
Dimplex is dedicated as a business to enable people around the world to make considered, educated decisions as to how to heat their homes or businesses in a more efficient, sustainable, and ultimately environmentally friendly manner. Reducing the dependency on, or providing a realistic alternative to, non-electric fuels to warm built environments is our mission.
Our products are designed to use electrical resources efficiently—minimising waste.
We support all our partners in their commitment to the elimination of toxic materials and heavy metals from the product supply chain.
We support the responsible management of the world’s forests. The majority of Dimplex fireplaces, surround and electric stoves are Forest Stewardship Council (FSC) certified. Dimplex also adheres to EUTR (EU timber regulations).
We encourage a positive impact through our activities on the environment, customers, employees, communities and stakeholders.
Important notice
Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services.
As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways:
- Extended call times to our teams on the telephone
- Longer than normal time to reply to email and customer enquiries
- Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period
- Delivery times on orders may be extended due to logistics and postal issues
- Delays or even the inability to carry out repairs to products.
We apologise for any issues this may cause you. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating.
Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you.