Quality standards
As part of its commitment to quality, Dimplex applies rigorous controls to all aspects of the business.
Manufacturing
Stringent quality controls are applied to every part of the manufacturing process and is ISO9000 approved.
CE Marks
All Dimplex products carry the CE mark, complying with the European safety standards and the European Standard for electro-magnetic capability.
Certification
For details of certifications please see the link.
Heating Design Service
The Dimplex team of specialists are either NHER or Elmhurst Energy accredited in the calculation of SAP and building control calculations and qualified to give guidance and assistance.
Safety
Dimplex products are all designed to comply with the set safety standards. However, in order to be effective, heaters or towel rails of any type do get hot especially (if applicable) around the air outlet grille. Therefore if aged or infirm persons, or young children are likely to be left unsupervised in the vicinity of a heater, Dimplex advises that precautions should be taken. Dimplex recommends that a guard is fitted around the heater, as is normal with many types of heating appliances in similar circumstances, to ensure contact with the heater is avoided and objects cannot be inserted into the product. Heating appliances should never be covered or positioned where objects may fall onto them.
For further information on guards please refer to the Accessories page within the storage heater product section within this site or contact Norfolk Industries on 01603 667957

Important notice
Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services.
As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways:
- Extended call times to our teams on the telephone
- Longer than normal time to reply to email and customer enquiries
- Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period
- Delivery times on orders may be extended due to logistics and postal issues
- Delays or even the inability to carry out repairs to products.
We apologise for any issues this may cause you. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating.
Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you.