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Whether you're looking for advice on the which Dimplex product to buy, or are having problems with your Dimplex product, then the easiest way to get in touch with us is our online form where we will respond as efficiently and effectively as possible. 






Millbrook House Grange Drive,

Hedge End,


SO30 2DF


Customer Services Opening Times:

Monday - Thursay: 08:30 - 17:00

Friday: 08:30 - 15:00

Saturday: Closed

Sunday: Closed

Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes



Fire/installed heating products that are no longer in warranty, this work is handled by Home Appliance Care. 

Home Appliance Care is part of the Glen Dimplex group with a fleet of over 190 employed engineers providing national coverage with a personal service and local knowledge. 

For more information visit the Home Appliance Care site or call 0344 248 45 91*

Portable products please take them back to the retailer you purchased them from. 

There may be a charge to repair your product if it is not covered under any manufacturer or extended warranty, but we will contact you for agreement before any chargeable service is scheduled.



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Is your product in warranty?

0344 879 35 88



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Is your product out of warranty?

0344 248 41 89 (Option 4)



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Based outside of Great Britain?

View our international contacts