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Dimplex products are manufactured to the highest standards to give reliable service year on year. All products are tested before they leave the factory but we know sometimes things do go wrong.  When they do we will put them right as quickly as possible.

If you do experience a problem please complete the form below to ensure we can act on your comment, investigate your issue and deal with your request efficiently and effectively. 

Alternatively call us on 0844 879 3588  (calls cost 7p per minute plus your telephone company's network access charge)

If your product is a fire/installed heating product and NOT in warranty, this work is handled by Home Appliance Care. 

This is part of the Glen Dimplex group and a national organisation with a fleet of over 190 employed engineers.  Home Appliance Care provides national coverage with a personal service and local knowledge. 

To be redirected to Home Appliance Care please follow the link below: 

or call 0844 248 4591 (calls cost 5p per minute plus your telephone company‚Äôs network access charge).

Please note:

  • for portable products, please take them back to your retailer. 
  • there may be a charge to repair your product if it is not covered under any manufacturer or extended warranty, but we will contact you for agreement before any chargeable service is scheduled.
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