Contact us

Whether you're looking for advice on the which Dimplex product to buy, or are having problems with your Dimplex product, then the easiest way to get in touch with us is our online form where we will respond as efficiently and effectively as possible. 

Important note

Due to recent changes in the weather pattern we are experiencing a high volume of enquiries. Our websites contain a variety of FAQ, troubleshooting pages as well as the product manuals and guides - these may help answer your questions before you need to contact us. If you would like to use the form, please be aware that our response may take up to 5 working days.

If your query is urgent, please call us on 0344 879 3588 for home users and 0344 879 3587 for trade and retail customers. Please listen carefully to the menu options to ensure your call is routed to the correct team and avoiding unnecessary hold times.

Customer Services Opening Times:

Monday - Friday:     08:30 - 18:00

Saturday:                  08:30 - 12:30

Sunday:                     Closed

Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes

  • Fire/installed heating products that are no longer in warranty, this work is handled by Home Appliance Care. 

Home Appliance Care is part of the Glen Dimplex group with a fleet of over 190 employed engineers providing national coverage with a personal service and local knowledge. 

For more information visit the Home Appliance Care site or call 0344 248 45 91*

  • Portable products please take them back to the retailer you purchased them from. 

There may be a charge to repair your product if it is not covered under any manufacturer or extended warranty, but we will contact you for agreement before any chargeable service is scheduled.

in warranty products

Is your product in warranty?

0344 879 35 88*

Mon - Thu  08:30 - 17:00

Friday         08:30 - 16:00

Out of warranty

Is your product out of warranty?

0344 248 41 59 (Option 4)*

Mon - Thu  08:30 - 17:00

Friday         08:30 - 16:00


Based outside of Great Britain?

Take a look at our international contacts

*Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes