Cookies Policy
Please see below our Cookies Policy for all Glen Dimplex Heating and Ventilation (GDHV) brands.
1. GENERAL
Glen Dimplex UK Limited (registered in England and Wales No. 01313016) and Ability Projects Ltd (registered in England No. 04088764) are trading as Glen Dimplex Heating and Ventilation (“GDHV”), Millbrook House, Grange Drive, Hedge End, Southampton, Hampshire, SO30 2DF.
2. COOKIES POLICY
- You may be aware of a technology called "cookies". Cookies are small data files which may be placed on your browser or the hard drive of your computer. We use cookies to gather information about use of, and track activity on, our website. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for our site to operate. Please note that cookies can't harm your computer. We don't store personally identifiable information in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site.
- If you would prefer to restrict, block or delete cookies from this website, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. Please bear in mind that if you do this, some features of this website may not function correctly or may not be provided to you.
- Third Party Cookies: When you are using this site you may notice that there is content from other websites, such as Google maps or YouTube videos. We may also provide you with the opportunity to share information with others using social networks such as Facebook. We add this content from time to time to give a better user experience. As a result, you may be sent cookies from these other websites. We do not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.
- If you'd like to learn more about cookies in general and how to manage them, visit www.allaboutcookies.org
Updated: August 2019
Important notice
Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services.
As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways:
- Extended call times to our teams on the telephone
- Longer than normal time to reply to email and customer enquiries
- Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period
- Delivery times on orders may be extended due to logistics and postal issues
- Delays or even the inability to carry out repairs to products.
We apologise for any issues this may cause you. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating.
Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you.