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Frequently Asked Questions

What is the guarantee on your portable products?

The guarantee can vary with the portable products between 1-3 years. You can email us for specific information using our customer support Contact Us form.

Can I use an extension lead on your products?

We do not recommend using extension cables with our products with the exception of the Desk Friend which has been designed specifically to be able to be safely operated even when plugged into an extension cable.

I have lost the instructions for my product/ I don’t know how to use it?

All our products are simple to use and you can download the operating instructions by clicking on the ‘Manuals & Guides’ tab in the bottom menu of the product page. If you have a different series to the one downloaded, please use our Contact Us form in Customer Support.

Where should I store my heater?

You are able to store our portable heaters in most places but they must not be stored in damp conditions.

Can I paint your products?

No, we do not advise the painting of any of our products.

Welcome, here you will find a collection of the most commonly asked questions about our products and a helpful answers. For specific products you may also find it useful to refer to the instructions which, if misplaced, can be downloaded from the product page on this site. 

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