flame connect

flame connect logo

What's it all about?

Flame Connect places full control of your electric fire into a beautiful, easy and convenient interface - all from the palm of your hand.

Enjoy the latest flame technology and ultra-realistic flame effects to create a unique and stunning focal point within any room.

 

Change settings and modes that your product supports, such as:

• Simply scan and connect to Bluetooth to communicate directly with your fire.

• Quickly change modes and settings on your fire to suit your mood.

• Set product schedules to automate your fire's on/off times.

• Change flame effect settings such as mist output intensity and LED colours on supported products.

• Prevent unauthorised product access by linking ownership of your fire with your account.

• Enable guest mode for temporary access to other Flame Connect trusted users.

• Support for multiple languages and a choice of Fahrenheit and Celsius readout.

Product compatibility

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Vivente

Image Name Brand Model # Item code Flame technology
vivente
Vivente 750 Dimplex VVT75-EU 211682 Optiflame 3D
Vivente 1000 Dimplex VVT100-EU 211712 Optiflame 3D
Vivente 1500 Dimplex VVT150-EU 211743 Optiflame 3D
Vivente 750 RealFlame VVT75-AU 211699 Optiflame 3D
Vivente 1000 RealFlame VVT100-AU 211729 Optiflame 3D
Vivente 1500 RealFlame VVT150-AU 211750 Optiflame 3D
Vivente 750 Dimplex VVT75-INT 211705 Optiflame 3D
Vivente 1000 Dimplex VVT100-INT 211736 Optiflame 3D
Vivente 1500 Dimplex VVT150-INT 211767 Optiflame 3D
Vivente 750 Dimplex VVT75-UK 103673 Optiflame 3D
Vivente 1000 Dimplex VVT100-UK 104267 Optiflame 3D
Vivente 1500 Dimplex VVT150-UK 104793 Optiflame 3D

Troubleshooting

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Having trouble connecting with Bluetooth?

In order for your fire to connect to the Flame Connect app, Bluetooth and location must be enabled on your mobile device. To work properly, the remote must not be operating when connecting and the device must be in close range of the fire, approximately 10m. Sometimes, you may be disconnected from the product if you’ve not used it in a while. If you try and reconnect and it doesn’t occur automatically, you may have to input the Bluetooth PIN/KEY/PASSCODE. This can be found in the Bluetooth option menu in your device.

Do you know how to locate the QR code on your product?

The location of the QR code is different for each product. Please refer to the product manual to confirm location. You can choose to scan it with your mobile camera or enter the details manually. The QR Code looks like this:

 

flame connect - troubleshooting - QR code

 

The Vivente QR code is found on the bottom front metal panel, the user can remove this panel by lifting it which will reveal the QR code on the opposite side.

 

flame connect - troubleshooting - Vivente QR code.

 

The Optimyst Linear QR code is located on a moving tab on the bottom right hand side of the product, this tab can be lifted to reveal the QR code.

 

flame connect - troubleshooting - Optimyst Liner QR code

How do I add another user to the Flame Connect app?

There are two ways another user can be added to the app. They can either be a secondary or a guest user. To become a secondary user you should first download Flame Connect and set up an account by signing in. Then you can request access from the ‘owner’ of the product to be able to connect to it. Once the ‘owner’ has approved the request, the product will automatically be added to the secondary users account, they will then have to pair with the product. If the ‘owner’ rejects the request, the secondary user will not have access to the product. A secondary user can request access up to 3 times.

 

flame connect - troubleshooting- adduser

 

To become a guest user you should first download Flame Connect. On the landing page click ‘Continue as a guest’. The ‘owner’ of the product will have to enable GUEST ACCESS in the fire settings. The ‘owner’ can then share the ID and GUEST ACCESS CODE of the product with the guest user.

 

flame connect - troubleshooting- guest user1
 
flame connect - troubleshooting- guest user2

Is there a maximum number of users?

There’s a limit to the amount of users that can be connected at one time to a fire when using the Flame Connect app. Only one user can connect and control the product at any one time – A second user will not be able to connect and control the product while the first user is still connected. However, the second user can control the product if the first user puts to sleep or minimises the Flame Connect app before the other user takes control. Only four devices can be paired with the Flame Connect app at one time.

What do I do if there’s New Firmware available?

Occasionally there will be a new firmware update available. These updates address any bugs or fixes within the app that need to be carried out. To enable the update you should go to the Settings Menu in the app. A notification should advise you of a firmware update. The update can only be activated if you’re connected with Bluetooth. Press the update button and wait a few moments for the update to download. Once complete, a confirmation screen will appear.

 

flame connect - troubleshooting- firmwarer1
   
flame connect - troubleshooting- firmwarer2
  
flame connect - troubleshooting- firmwarer3

FAQs

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1. What platform is the Flame Connect app available on?

Flame Connect is available on iOS and Android

2. Where can I download the Flame Connect app?

Flame Connect can be downloaded on iOS via the App Store or on Android via Google Play. Search for ‘Flame Connect’.

Do not download Flame Connect from any other locations/stores. If you see Flame Connect available from other locations, please contact customer support.

3. What are the minimum requirements to run the Flame Connect app?

Minimum:

An Android 6 (marshmallow) or iOS 10 capable device with Bluetooth 4.0 (BLE) support.

 

Recommended:

Rear-facing camera to assist in setup (QR code scanning).

4. What does the Flame Connect cloud run on?

The Flame Connect cloud is built on the Microsoft Azure cloud server platform.

5. How do I create a Flame Connect account?

Flame Connect accounts are created via the Flame Connect app. When the app is first installed and opened, there is an option to either sign-in with an existing account or register to create a new one. It is also possible to sign-in with an Apple ID.

Can I sign-in / register with a social media account?

6. Can I sign-in / register with a social media account?

Yes, at launch only Facebook log-in is available. On iOS, ‘Sign in with Apple’ is also available

* Only specific product models and series letters are supported. Check the compatibility list at https://www.GDHV.com/FlameConnect/compatibility. Compatibility is subject to GDHV Internet of Things (IoT) Terms and Conditions.

** Flame Connect usage requires the download and installation of the Flame Connect onto a compatible device. Flame Connect usage also requires the creation of a Flame Connect account, which is subject to agreement of the GDHV Internet of Things (IoT) Terms and Conditions, Privacy Policy and Cookie Policy.

*** Flame Connect app updates, product updates and all app usage require a broadband internet connection for app usage in all cases and in product connection for internet-connected product function; ISP and mobile carrier fees apply.

You can read in full the IoT Legal Policies on the links below.