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Installed heating FAQs

Here you will find the most frequently asked questions and their answers concerning Dimplex installed heating products.

If you cannot find the information you are looking for, or are looking for product specific details such as dimensions, please go to the product page which can be found by using the search function at the top right hand of the screen. There you will find the relevant manuals and guides and technical specifications. 

How do I clean my Q-Rad?

Before commencing cleaning, disconnect the electricity supply to the Q-Rad and allow it to cool. The outside can be cleaned by wiping it over with a soft damp cloth and then dried. Do not use abrasive cleaning powders or furniture polish, as this can damage the surface finish. To release the heater from the wall bracket for cleaning or redecoration, depress the latch on both brackets and hinge forward.

How do I clean my SmartRad?

The SmartRad heater must be switched off and cooled for cleaning. The surfaces of the heater can be cleaned by wiping with a soft, damp cloth and then dried. Do not use abrasive powder or furniture polish to clean as these may damage the surface.

Should I turn my SmartRad off during summer?

If SmartRads are left in standby they have been designed to use very little power. Leaving them switched on during the summer also has the added benefit that they will not lose their timer settings and no one will need to remember to turn them on again when the weather gets colder.

How do I clean my towel rail?

The finish on your towel rail can be maintained by occasionally wiping over with a damp cloth and lightly finishing with a soft dry cloth. This should only be carried out when the rail is cold. Do not use abrasive cleaning powders as this could damage the surface finish.

How many layers of towels or clothes can I drape over my towel rail?

It is recommended that for efficient drying, no more than two layers of towels or similar fabric should be draped over the rail. Items should be placed evenly over the whole surface of the rail where possible. It is not advisable to leave very damp towels or clothes on the towel rail when not in use as this may in time affect the paint finish. The rail, although hot to the touch, is not hot enough to scorch or burn fabrics, however soap and detergents remaining in articles after washing can cause discoloration, so care should be taken to thoroughly rinse articles before airing.

Will I need to drain and refill my towel rail?

No. The rail is filled with a precise quantity of special liquid and should never need draining or refilling.

Will a towel rail warm my bathroom?

Towel rails are designed to provide an all year round service for airing towels and articles of clothing. It is not intended to be a primary heat source, but will take the chill off a small size bathroom, lavatory or en suite.

How can I clean my installed fan heater?

General Cleaning

The external appearance can be maintained by wiping occasionally with a damp cloth. For stain removal, a weak soap solution can be applied and then wiped dry.

Internal Cleaning & Maintenance

To help prevent the build-up of dust and fluff in the heater, it is advisable to apply the soft brush attachment of a vacuum cleaner to the grille occasionally. From time to time it may be necessary to remove the heater from the furniture unit so that the interior of the heater and the heater compartment can be cleared of any accumulated dust or fluff by means of a vacuum cleaner.

To remove, unscrew the six fixing screws and withdraw the appliance from the plinth. To gain access to the inside of the appliance, remove the screws securing the top cover and clean the interior of the heater using the soft brush attachment of a vacuum cleaner, taking care not to damage the fan. Refit the top cover. The interior compartment of the furniture unit should also be cleared of dust and fluff using the vacuum cleaner nozzle. Remount the heater in the plinth ensuring the rear support bracket is still adjusted correctly. The electricity supply to the heater can now be switched back on.

Can my storage heater be installed within a guard/cage?

Yes. These can be bought from AIANO Ltd. Their contact telephone number is 0207 987 1185.

How do I clean my installed heater?

To maintain the external appearance of the heater it need only be wiped over occasionally with a dry duster. During the summer months, or at other times when the appliance is not in use and is completely cold, the opportunity should be taken to wipe over with a damp cloth. Do not use abrasive cleaning powders or furniture polish. Discolouration of wall finishes can sometimes occur immediately above a heater due to the properties of some paints and decorating materials or the presence of environmental impurities in the air (such as soot, cigarette smoke or incense generated from the burning of candles, etc).

Can I install a Q-Rad in my bathroom?

All Q-Rad models are splash proof to IP24 standard and may be used in bathrooms. However, if the heater is installed in a room containing a bath or shower, in accordance with the current wiring regulations, minimum clearances and IP zone requirements must be adhered to. We recommend contacting your electrician or installer to assess the suitability of a Q-Rad being installed within your bathroom.