
Portable Heating Frequently Asked Questions
Here you will find the most frequently asked questions and their answers concerning Dimplex portable heating products.
If you cannot find the information you are looking for, or are looking for product specific details such as dimensions, please go to the product page which can be found by using the search function at the top right hand of the screen. There you will find the relevant manuals and guides and technical specifications.
Where can my portable heater be placed?
Your portable heater can be placed anywhere in the home besides bathrooms, provided it is on a level surface and is at least a metre away from clothes, curtains and furniture.
What is a runback timer?
A runback timer allows you to programme the product to operate for a set period of time and then switch off automatically. For example, an 8 hour runback timer will allow the product to operate for 8 hours and then switch off.
What is the guarantee on your portable products?
The guarantee can vary with the portable products between 1-5 years. You can email us for specific information using our customer support form.
Am I able to clean my portable heater?
Yes, but do take care. Before commencing cleaning, switch off the heater, unplug from the socket and allow it to cool. The outside casing can be cleaned by carefully wiping it over with a soft, only partially damp cloth. Do not use abrasive cleaning powders or furniture polish, as this can damage the surface finish. Please ensure the product has not been made wet during this process. Do not get any moisture in the switches or screens.
Can I use a portable heater to dry my clothes?
Portable heaters are for use in warming a room, no objects or clothes should be placed on a portable heater.
Can I use an extension lead on my portable Dimplex products?
We do not recommend the use of an extension lead for any of our portable products with the exception of the Desk Friend portable fan heater.

Important notice
Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services.
As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways:
- Extended call times to our teams on the telephone
- Longer than normal time to reply to email and customer enquiries
- Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period
- Delivery times on orders may be extended due to logistics and postal issues
- Delays or even the inability to carry out repairs to products.
We apologise for any issues this may cause you. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating.
Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you.