Privacy policy

This privacy policy is provided by Glen Dimplex UK Limited (referred to as "us", "our" or "we" in these terms) for the information of customers (referred to as "you" or "your" in these terms) visiting this website

We are committed to protecting and respecting your privacy. This is why we have set out the privacy guidelines below which set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. These guidelines may need to change from time to time. We will post changes to this page when such changes are necessary.

Data Protection Act
We have notified the Information Commissioner under the terms of the Data Protection Act 1998 ("the Act") that we may obtain information about data subjects. For the purposes of the Act, the data controller is Glen Dimplex UK Limited.

Information We Collect From You
You will appreciate that we need to gather some personal information from you when you wish to contact us. The details of the information we need are set out on the different forms in this website, and the information we collect is needed in order for us to provide you with the service you require. You can volunteer some of the information we request, but you are obliged to fill in all the boxes marked with an asterisk.

We may, on occasions, collect additional personal information from surveys and competitions, which you will not be obliged to fill in or return to us.

If you contact us, we may keep a record of that correspondence.

When you enter our site, details of your visit, including but not limited to, traffic data, location data and other communication data, may be collected for our purposes, such as monitoring visitor frequency and pages accessed most frequently on the website.

IP Addresses
We may collect information about your computer when you enter our site, including, where available, your IP address, operating system and browser type, for system administration and other purposes. This is statistical data, and does not identify any individual.

Links To Other Sites
Our site may, from time to time, contain links to and from websites of partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Telling You What Information We Hold About You
If you wish to know what information we hold about you, please contact us. We will only send this information to the e-mail address we have on file, unless you send us your postal address and request us to send the information to you at by post to your address.

Removing and Correcting Information
If you request us to remove your personal information from our database or you wish us to amend or change the information we hold about you on our database, we will remove or amend any such information on your request.

Law and Jurisdiction
The information contained in this privacy policy shall be governed and construed in accordance with English law and be subject to the exclusive jurisdiction of the English courts.

Contact Us
If you have any questions about this privacy policy, how we run the website or your dealings with our website, please send us an e-mail to