Netherfield 2700, Auvergne 2900, Auvergne 2950, Chambery 3300, Provence 3400, Longbourn 3600S, Longbourn 3620D, Pemberley 3700S, Alderbury ALB20, Americana AMR20R, Aspen ASP20, Avola AVA20, Bingham BHM10, Braborne BRB20, Cranborne CRA20, Elda ELD20, Emsworth EMS20, Firefly FIF20, Ferndown FND20, Highcliffe HCF20, Horton HTN20, Horton HTN20, Horton HTN20, Imp IMP20, Inver INV20, Longham LGM20, Lincoln LIN20, Lincoln LIN20, Longbourn 2550, Lulworth LUL20, Manhattan MAN20, Merida MDA20, Madison MDS20, Milano MIL20, Maine MNE20, Ohio OHIO20, Ortana ORT20, Pemberley 2650, Portland POR20, Roda ROD20, Salisbury SAB20, Shaftesbury SHA20, Siva SIV20, Somerley SOM20, Whitsbury WHT20, Whitsbury WHT20, Winterbourne WIB20, Wimborne WIM20, Woodford WOD20, Woodford WOD20 To be fitted by a suitably qualified/ competent person
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Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services.
As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways:
Extended call times to our teams on the telephone
Longer than normal time to reply to email and customer enquiries
Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period
Delivery times on orders may be extended due to logistics and postal issues
Delays or even the inability to carry out repairs to products.
We apologise for any issues this may cause you. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating.
Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you.