Every one of our Build Your Own Fireplace options are readily assembled during manufacturing, meaning you get a beautiful and complete fireplace, made to order, just for you.
Using the online building tool to create one of 120 stunning options, the range is designed to give you total control to find the right fireplace for your space.
Due to the individual nature of each product, the range comes with their own terms and conditions. They are as follows;
• Free Delivery within 10 working days.
• You will be contacted 48 hours before delivery to confirm.
• Deliveries are currently only able to be made to UK mainland addresses and to the credit/debit card billing addresses.
Heat Output (kW)
Product model number
>ROM MP BAL BR FSC
Packed Depth (mm)
Packed Height (mm)
Packed Width (mm)
Packed Weight (kg)
Cable Exit Point
Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services.
As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways:
Extended call times to our teams on the telephone
Longer than normal time to reply to email and customer enquiries
Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period
Delivery times on orders may be extended due to logistics and postal issues
Delays or even the inability to carry out repairs to products.
We apologise for any issues this may cause you. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating.
Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you.