The heat pump manager can communicate with external systems via an LWPM 410 expansion module which is available as an accessory. The Modbus protocol is used as a neutral interface protocol. It is freely available on the market and can be converted for use on other bus systems.
It must be taken into consideration that more than 100 variables are transmitted via the extension, which can be read out individually or as a batch and transferred to a higher-level bus system. Caution, can be used from WPM 2006/2007 and following heat pump managers! Further instructions and information, as well as the data point list, can be found at www.dimplex.de/wiki.
Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services.
As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways:
Extended call times to our teams on the telephone
Longer than normal time to reply to email and customer enquiries
Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period
Delivery times on orders may be extended due to logistics and postal issues
Delays or even the inability to carry out repairs to products.
We apologise for any issues this may cause you. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating.
Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you.