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- Quantum Warranty 

- T&Cs - Quantum cashback

- T&Cs - Service Visit

Terms & Conditions of supply

TERMS & CONDITIONS 
 

General
These are the terms and conditions on which we supply any of the goods listed on this website to you. Please make sure you understand these terms and conditions before ordering any goods from our site. By ordering any of our products, you agree to be bound by these terms and conditions.

Our name and registered office details are:
GDC Group Limited, Millbrook House, Grange Drive, Hedge End, Southampton, Hants, SO30 2DF, United Kingdom
Registered in England and Wales with Company No.1313016
Our other registration numbers are:
VAT No. GB 287 1315 50 004
EEE Producer Registration Number - WEE/GE0057TS

Where the words "we", "us" or "our" are used in this site, this refers to GDC Group Limited. Where the word "you" or "your" is used in this site, this refers to the person using the site.

Service Availability
Our site is intended for use only by people resident in the mainland UK. We do not accept orders from individuals outside the mainland UK.

Your Status
By placing an order through our site, you confirm that:
 - you are legally capable of entering into binding contracts
 - you are at least 18 years old; and
 - you are resident in the UK.

Website Content
We do our best to make sure that all product information is accurate and up to date. We manage our website regularly and withdraw items that are no longer available or out of stock. However, we cannot guarantee the availability of any item. Where measurements are shown these are to give an indication of size only.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

Contract Between Us
After you place an order, you will receive a confirmation of that order from us. This is an indication only of our receipt of your order. Please note that this does not mean that your order has been accepted and it does not indicate that a contract exists between us. Your order constitutes an offer to us to buy a product. We will indicate acceptance of your order by sending an email to the address given by you on your order form, once payment has been received by us and we are able to dispatch your product. The contract between us will be formed when we send you this confirmation, and this will be a legally binding agreement between us.

Pricing and Payment
The price of our products will be as quoted on our site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which a contract has been confirmed by us.

Prices throughout the website are quoted in Pounds Sterling inclusive of VAT. Payment can only be accepted in Pounds Sterling. The prices and products displayed are only available for purchases made from the website. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for products in full before the change in VAT takes effect.

At the end of the shopping process you will be shown the final amount and asked to confirm your order before it is finalised. Acceptable methods of payment are only those shown at the point of checkout. No products will be despatched without the receipt of cleared funds.

This site and any credit/debit card details entered by you are transmitted over a secure (SSL) link using 128-bit encryption.

If a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason, we will always contact you first before accepting your order to ensure that the price and/or substitute is acceptable.

Carriage Charges
Quoted prices include delivery charges. We reserve the right to adjust delivery charges for any orders incurring excessive packaging or shipment costs. In the unlikely event that this proves necessary, we will contact you for approval before we proceed.

Delivery
Once a contract is confirmed by us, we aim to deliver your order within the following timescales:

For Spare Parts orders - within 3 to 5 working days;
For all other items - within 3 to 5 working days

The process of delivery for 'Build your own fireplace' products is as follows: 

  • Free Delivery within 10 working days.
  • You will be contacted 48 hours before delivery to confirm.
  • Deliveries are currently only able to be made to UK mainland addresses and to the credit/debit card billing addresses.

We cannot accept any liability for the consequences of any delay in delivery in any event within 30 days.

Deliveries are currently only able to be made to UK addresses and to the credit/debit card billing addresses. 

We deliver for free to the UK Mainland. We do not deliver to Northern Island, Scottish Highlands, Orkney, Shetland and the Western Isles, Scilly Islands, Isle of Man or the Channel Islands. We aim to deliver in 5 working days from receipt of order. However this could be longer depending on certain rural locations.

Cancellation

By Us: 
Should any error occur or if an item is unavailable we will contact you to cancel the order. If this occurs, any payment made by you will be refunded in full. We will not be obliged to offer any additional compensation for disappointment suffered.

By You:
Consumer Rights
You may cancel a contract formed between us at any time within fourteen working days of the day after you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy as set out below.

If you wish to return an order or product, you will need to contact us first on 0344 879 34 23 or via email at e-sales@dimplex.co.uk, and arrange return of your order.

Please note, any products returned must be in the original condition and packaging, along with all paperwork relating to the sale.
You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Where we agree to cancel or refund an order this will be refunded in full to your credit/debit card in accordance with our refund policy.

Any refund can be made only to the payment card used to purchase the goods.

This provision does not affect your rights under law as a consumer.

Our Refunds Policy
If you return a product to us: 
- Because you have cancelled the contract between us within the 14 day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which you gave us notice of cancellation.

- For any other reason (for instance, because you have notified us that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible. We will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

Liability
If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us via phone or email of the problem within 14 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us of the problem in writing at our contact address within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be: 
a) to make good any shortage or non-delivery; 
b) to replace or repair any goods that are damaged or defective; or
c) to refund to you the amount paid by you for the goods in question.

You must observe and comply with all applicable regulations and legislation regarding the installation and/or use of the goods. Where installation is required to be carried out by a qualified electrician, this will be indicated on the website and in the instructions provided with the product.

We will not be liable to you for losses that result from our failure to comply with these terms and conditions that fall into the following categories: (a) loss of income or revenue; (b) loss of profits; (c) loss business or goodwill; (d) loss of anticipated savings; or (e) waste or management or office time howsoever arising out of any problem you notify to us under this condition. However, this condition shall not prevent claims for foreseeable loss of, or damage to, your physical property.

If any item is found to be faulty within the guarantee period, please notify us initially via the Customer Support pages on the main Dimplex website www.dimplex.co.uk.

The guarantee specifically excludes any fault caused by accident, modification, neglect or misuse.

There may be a charge to repair your product if it is not covered under any manufacturer or extended warranty, please read the Service Visit terms and conditions before arranging for an engineer to visit.

These terms do not exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (d) defective products under the Consumer Protection Act 1987; or (and other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your rights under law as a consumer.

Notices
All notices given by you to us must be given to us at e-sales@dimplex.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

Events Beyond Our Control
We will not be liable to you for any failure to deliver goods you have ordered, or any delay, or for any damage or defect to goods delivered caused by events beyond our reasonable control including (without limitation) strikes, lockouts and other industrial disputes, breakdown or unavailability or systems or this website, flood, fire, explosion or accident.

Privacy
Your privacy as an individual and as a customer is important to us. Information that we collect will be used in accordance with our privacy policy. By using our site, you consent to such processing and you confirm that all data provided by you is accurate.

Waiver
If we fail to insist upon strict performance of any of your obligations under a contract between you and us, or if we fail to exercise any of the rights or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver by us of any default will not constitute a waiver of any subsequent default.

Severability
If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a contract entered into between you and us are invalid, unlawful or unenforceable to any extent, the terms will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

Entire Agreement
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Law and Jurisdiction
Any contract between us and you is made in England and shall be governed in all respects under the provisions of English law.

Third Party Rights
A person who is not a party to these terms and conditions or a legally binding contract between you and us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1990.

Contacting Us
If you wish to contact us for any reason, please use the details on the Contact Us page.

 

-----------------------------------

TERMS & CONDITIONS - If You Are A Business

General
These are the terms and conditions on which we supply any of the goods listed on this website to you. Please make sure that you understand these terms and conditions before ordering any goods from our site. By ordering any of our products, you agree to be bound by these terms and conditions.

Our name and registered office details are:
GDC Group Limited, Millbrook House, Grange Drive, Hedge End, Southampton, Hants, SO30 2DF, United Kingdom
Registered in England and Wales with Company No.1313016
Our other registration numbers are:
VAT No. GB 287 1315 50 004
EEE Producer Registration Number - WEE/GE0057TS

Where the words "we", "us" or "our" are used in this site, this refers to GDC Group Limited. Where the word "you" or "your" is used in this site, this refers to the person using the site.

Website Content
We do our best to make sure that all product information is accurate and up to date. We manage our website regularly and withdraw items that are no longer available or out of stock. We cannot guarantee the availability of any item. Where measurements are shown, these are to give an indication of size only.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

Contract Between Us
After you place an order, you will receive a confirmation of that order from us. This is an indication only of our receipt of your order. Please note that this does not mean that your order has been accepted and it does not indicate that a contract exists between us. Your order constitutes an offer to us to buy a product. We will indicate acceptance of your order by sending an email to the address given by you on your order form, once payment has been received by us and we are able to dispatch your goods. The contract between us will be formed when we send you this confirmation, and this will be a legally binding agreement between us.

Pricing and Payment
The price of our products will be as quoted on our site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which a contract has been confirmed by us.

Prices throughout the website are quoted in Pounds Sterling inclusive of VAT. The prices and products displayed are available only for purchases made from the website, and are payable only in Pounds Sterling in full on or before delivery. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for products in full before the change in VAT takes effect.

At the end of the shopping process you will be shown the final amount and asked to confirm your order before it is finalised. Acceptable methods of payment are only those shown at the point of checkout. No goods will be despatched without the receipt of cleared funds.

This site and any credit/debit card details entered by you are transmitted over a secure (SSL) link using 128-bit encryption.

If a mistake has been made in pricing, or if we are no longer able to supply a particular product for some reason, we will always contact you first before accepting your order to ensure that the price and/or substitute is acceptable.

Carriage Charges
Quoted prices include delivery charges.  We reserve the right to adjust delivery charges for any orders incurring excessive packaging or shipment costs. In the unlikely event that this proves necessary, we will contact you for approval before we proceed.

Delivery
Once a contract is confirmed by us, we aim to deliver your order within the following timescales:

For Spare Parts orders - three to five working days;
For all other items - three to five working days

We cannot accept any liability for the consequences of any delay in delivery, and in any event within 30 days.

Deliveries are currently able to be made only to UK mainland addresses and to the credit/debit card billing addresses.

Cancellation
By Us:
Should any error occur or if an item is unavailable we will contact you to cancel the order. If this occurs, any payment made by you will be refunded in full. We will not be obliged to offer any additional compensation for disappointment suffered.

By You:
You may cancel your contract provided that we receive notice of such cancellation in writing within three working days of placing your order and provided that the goods have not been despatched.

Where we agree to cancel or refund an order this will be refunded in full to your credit/debit card.

Any refund can only be made to the payment card used to purchase the goods.

Liability
If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us of the problem in writing at our contact address within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at our option:

a) to make good any shortage or non-delivery;
b) to replace or repair any goods that are damaged or defective; or
c) to refund to you the amount paid by you for the goods in question in whatever way we choose.

You must observe and comply with all applicable regulations and legislation regarding the installation and/or use of the goods. Where installation is required to be carried out by a qualified electrician, this will be indicated on the website and in the instructions provided with the product.

We will not be liable to you for any indirect or consequential loss, damage or expenses including those that fall into the following categories: (a) loss of income or revenue; (b) loss of profits; (c) loss business or goodwill; (d) loss of anticipated savings; or (e) waste or management or office time howsoever arising out of any problem you notify to us under this condition. We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the product in question under option c) above.

If any item is found to be faulty within the guarantee period, please notify us initially via the Customer Support pages on the main Dimplex website www.dimplex.co.uk.

The guarantee specifically excludes any fault caused by accident, modification, neglect or misuse.

These terms do not exclude our liability for any death or personal injury resulting from our negligence, nor any fraud or fraudulent misrepresentation.

Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your rights under law as a consumer.

Notices
All notices given by you to us must be given to us at e-sales@dimplex.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

Events Beyond Our Control
We will not be liable to you for any failure to deliver goods you have ordered, or any delay, or for any damage or defect to goods delivered caused by events beyond our reasonable control including (without limitation) strikes, lockouts and other industrial disputes, breakdown or unavailability or systems or this website, flood, fire, explosion or accident.

Privacy
Your privacy as a customer is important to us and information we collect will be used in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Waiver
If we fail to insist upon strict performance of any of your obligations under a contract between you and us, or if we fail to exercise any of the rights or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver by us of any default will not constitute a waiver of any subsequent default.

Severability
If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a contract entered into between you and us are invalid, unlawful or unenforceable to any extent, the terms will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

Entire Agreement
These terms and conditions, together with your order and our acceptance, containing the price and associated information, product details, contact details and privacy policy form the whole of the agreement relating to the supply of goods by us to you.

Law and Jurisdiction
Any contract between us and you is made in England and shall be governed in all respects under the provisions of English law.

Third Party Rights
A person who is not a party to these terms and conditions or a legally binding contract between you and us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1990.

Contacting Us
If you wish to contact us for any reason, please use the details on the Contact Us page.

Competition - Terms & Conditions

1. Entry

1.1 Entry is only open to consumers who are aged 18 or over and who are resident in MAINLAND Great Britain. Employees and members of their immediate families (including any live-in partner) of GDC Group, any subsidiaries and/or agencies associated with this competition are ineligible to enter. Any such entries will be invalid. Entry to the competition signifies acceptance of these terms and conditions.

1.2 The opening date and time, and entry closure time for the competition will be as indicated in the online competition details. Any entries received before or after these times will be discounted.

1.3 Entry to the competition is by online only and only one entry per person is allowed.


2. The Prize

2.1 The prize is as stated in the competition copy online. The prize value is based on estimated high street price. The prize includes delivery to consumer's address.

2.2 The winner will be notified within seven working days of the draw. They will be contacted by the email address they provided when entering the competition. If they cannot be contacted or do not respond within 14 working days to the notification by email then the promoter reserves the right to offer the prize to the next eligible entrant drawn at random.

2.3 GDC Group will endeavour to deliver the prize to the winner within twenty eight (28) days from the date of the draw.

2.4 No cash equivalent or alternative prize will be given and the prize is non-transferable and non-exchangeable. However, GDC reserves the right to change the prize due to circumstances beyond its control or to offer an alternative of similar value. The winner shall be responsible for paying any and all applicable taxes on prizes.

2.5 In the event that the winner does not, or is unable to, comply with and meet these Terms and Conditions, GDC shall be entitled at its discretion to disqualify the winner, without any further liability to the winner.


3. Data Protection

3.1 GDC (or any third party nominated by GDC) may use the winner's name and their image and their comments relating to the prize and competition experience for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid. However, save as set out in this clause, information and data ("personal data") which is provided by entrants when they enter will be held and used by GDC and their suppliers and contractors in order to administer the competition.

3.2 Any personal data will only otherwise be used in accordance with GDC's privacy policy. To opt-out of receiving any marketing communications from GDC entrants should send an email to marketing@gdcgroup.co.uk with their name and address. Please type "Opt-out" in the subject line.


4. General Terms

4.1 GDC is not responsible for network or communication failures of any kind or for entries that are incomplete, incorrect, incomprehensible, or not received. Such entries will be void.

4.2 GDC reserves the right to verify the eligibility of entrants and check their identity. The Promoter reserves the sole discretion to withhold delivery of the prize until such proof of eligibility and identity has been confirmed or to disqualify the entrant from the competition.

4.3 No correspondence will be entered into regarding either this competition or these Terms and Conditions. In the unlikely event of a dispute, GDC's decision shall be final.

4.4 Entrants are advised to print and keep safe these Terms and Conditions. GDC reserves the right to amend these Terms and Conditions at any time without prior notice.

4.5 These Terms and Conditions shall be exclusively governed by and construed in accordance with the laws of England and Wales unless the entrant is a Scottish resident in which case that entrant may choose the law of their residence. The entrant irrevocably submits to the exclusive jurisdiction of the courts of England and Wales unless the entrant is a Scottish resident in which case the entrant may choose the courts of their residence in Scotland. 

#CosyinaClick Twitter Competition – Win a Cosy Hamper worth up to £150!

We are giving away a Cosy Hamper full of fabulous prizes to 1 lucky winner of our Twitter competition.

There is one way to enter our competition:

  1. Follow us on Twitter @DimplexUK retweet our competition post (pinned to the top of the page) and tag the person who you’d most like to spend a cosy night in with.

You have until 23:59 on Sunday 19th November to get involved, at which point we’ll select the winner at random.

Good luck!


Terms and Conditions

  1. The promoter of this Prize Draw is GDC Group Limited (a company registered in England and Wales with company number 01313016), whose registered office is at Millbrook House, Grange Drive, Hedge End, Southampton, Hampshire, SO30 2DF (GDC).
  2. These terms and conditions are the Prize Draw Rules. By entering the Prize Draw, entrants agree to be bound by these Rules.
  3. GDC reserves the right to cancel the Prize Draw or amend these Rules at any time without prior notice.
  4. In the event of any dispute regarding the Rules or the Prize Draw, the decision of GDC shall be final and no correspondence or discussion shall be entered into.
  5. To qualify to enter the Prize Draw the entrant must be 18 years old and resident in Great Britain
  6. The Prize Draw will run from 12:00pm Monday 13th November until 23:59pm on Sunday 19th November (Closing Date). Entries received after the Closing Date will not be entered into the Prize Draw.
  7. Employees of GDC [or any Glen Dimplex group company] or any company, organisation or body involved in the Prize Draw or any members of employees’ families or households or any other persons directly or indirectly connected with the Prize Draw are not eligible to enter the Prize Draw. GDC reserves the right to verify the eligibility of all entrants.
  8. To enter the Prize Draw entrants must complete the entry by following the Dimplex Twitter page - https://twitter.com/DimplexUK, retweeting our competition post and tagging a friend. Once entrants have entered the Prize Draw the copyright in the entry will be owned by GDC.
  9. By entering the Prize Draw, the entrant hereby warrants that all information submitted by the entrant is true, current and complete.
  10. GDC assumes (and the entrant warrants) that by entering the Prize Draw, the entrant has legal capacity to enter the Prize Draw and agree to the Rules (i.e. that the entrant is of sufficient age and mental capacity and is capable of being legally bound in contract).
  11. GDC reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the Rules.
  12. Entry is free but entrants should be aware that they may be subject to charges depending on their own individual arrangements for internet access or telephone charges (as applicable).
  13. The winner will be selected at random from all qualifying entries, and announced on Wednesday 22nd November.
  14. The winner will receive a Cosy Hamper with prizes worth up to £150.
  15. There is no cash prize alternative and the prize is non-transferable and excludes any additional costs and expenses.
  16. The winner will be contacted by Twitter. Failure to claim the prize within 48 hours of being notified by GDC may result in disqualification and selection of an alternative winner.
  17. The name of the winner will be published at www.gdcgroup.co.uk/competitionwinners and will be available 28 days after the Closing Date by writing to: Marketing Department, GDC Group Limited, Millbrook House, Grange Drive, Hedge End, Southampton, Hampshire, SO30 2DF.
  18. The winner may be requested to take part in promotional activity, including photographs and GDC reserves the right to use the names and county of residence of the winners in any publicity.
  19. The winner will be able to agree to the storage of their details on GDC’s database so they may be contacted by any member of the Glen Dimplex group about its products and services. If the winner wishes to receive any such promotional material, he/she will be given the opportunity to opt in when organizing their prize.
  20. GDC cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the Prize Draw or as a result of acceptance or non-acceptance of any prize.
  21. The Prize Draw and these Rules will be governed by English Law and any disputes shall be subject to the non-exclusive jurisdiction of the English courts.

 

Competition winners

Quantum Warranty

Terms and conditions for free extra 8 year Quantum off peak space heater warranty offer.

  1. Your product comes with a 2 year standard parts and labour guarantee.  
    An additional 3 year’s parts and labour guarantee for the complete appliance is given (on completion and acceptance of registration) provided that:

          a. Product purchased and installed in Great Britain.
          b. You complete all registration details.

Completed registration form available at www.dimplex.co.uk/quantum-10-year-warranty. Should your product fail within this period, contact Dimplex. We guarantee within this 5 year period (2 + 3 years) to repair your product. For registered products, after the first 5 years has elapsed we automatically guarantee the product (with exclusions) for a further 5 years.

Exclusions ‐ what is not covered for the final 5 years of guarantee period:

  • Heating elements, electronics, electromechanical devices and ancillary electrical components including fan and air‐mixing device.
  • Failure due to product used in an industrial application
  • Failure due to product not maintained in accordance with instructions
  • Failure due to damage to product, accidental or wilful, or caused by faulty installation.
  • Paint discolouration
  • Call out charges where the faults are excluded from the guarantee

          Only appointed or nominated engineers to carry out the repair. Claims for repairs by others will not be paid.

          If the product is replaced the guarantee period is not extended beyond the original period of 2 + 8 years.

          Does not affect your statutory rights.

          Dimplex reserve the right to withdraw this extended warranty offer at any time.

  • GDC Group Ltd (the holding company for the Dimplex brand) will use your answers to develop products and services, marketing and research. We may keep your information for a reasonable period for these purposes. Personal information will only be shared with our business partners if you have stated this on the online form (at www.dimplex.co.uk/quantum-10-year-warranty). In all other instances GDC Group Ltd will only share your personal information when required by law. If you have any queries or comments, please contact GDC Group, Millbrook House, Grange Drive, Hedge End, Southampton, Hampshire, SO30 2DF. GDC Group is a subsidiary of Glen Dimplex Group.

 

 

Terms and Conditions - Quantum Cashback

  1. This promotion is applicable to 3 or more Dimplex Quantum units purchased from a recognised qualified electrician between 24th March 2017 and 31st December 2017. 
  2. The cashback will be in the form of a gift card which can be spent in a variety of retail outlets in Great Britain. The card will be delivered to the same address as on the claim form. If we do not have full address and contact details, your card cannot be sent. 
  3. The offer in non-transferrable. 
  4. The cashback amount is inclusive of VAT at the prevailing rate. 
  5. Claims must be completed online and submitted with a copy of your installer invoice as proof of purchase.- Installer invoice: this must clearly show the Dimplex product make and model, the installer’s name and address and the total costs. 
  6. The final date for all entries to be received is 31st January 2018. Claims received after this date will not be included. 
  7. This promotion is exclusive to consumers who have received a 'Warm to Relaxation' leaflet. 
  8. Contract projects are excluded from this promotion. 
  9. GDC Group reserves the right to withhold any claims should you subsequently cancel the order or return the goods for credit. 
  10. Proof of posting/despatch cannot be accepted as proof of receipt. GDC Group Ltd cannot accept responsibility for any mislaid claims/entries. We recommend you keep a copy of your claim. 
  11. GDC Group Ltd reserves the right to alter or withdraw this promotion at any time and without notice. 
  12. Any tax liability will be the responsibility of the claimant. GDC Group Ltd may be required to provide HRMC with a list of participants. 
  13. GDC Group cannot accept any responsibility for any forms which are illegible, incomplete or fraudulent. 
  14. This promotion is not open to employees, partners or suppliers of the Glen Dimplex Group or associated companies. 
  15. GDC Group Ltd reserves the right to suspend, alter or withdraw this promotion at any time and without notice. 
  16. Each qualifying customer will be eligible to receive a gift card, loaded with their qualifying cashback value.  
  17. Claimants should allow about 4 weeks for delivery of the prepaid gift card. 
  18. Promoter: GDC Group Ltd, Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF

By claiming this voucher, you are agreeing to the storage of your details on GDC’s database so you may be contacted by GDC about its products and services, although you can unsubscribe at any time. To opt out, please let us know by writing to us at Opt Out, Marketing Department, GDC Group, Millbrook House, Grange Drive, Hedge End, Southampton, Hampshire, SO30 2DF.

 

Service Visit – Terms & Conditions

 

The service visit will take place in accordance with the Terms & Conditions of the Manufacturers Guarantee. 

That Glen Dimplex Heating & Ventilation in relation to its Brands will repair or replace a product found to have a manufacturing fault.  If our service engineer or partner determines there is no manufacturing fault or that the operation of the product is being affected due to any of the following a charge of £82.50 + VAT (£99 inc VAT) will be incurred for the visit.

  • The product has not been installed, set up or commissioned in accordance with the manufacturers installation instructions.
  • It does not meet the requirements of the Benchmark scheme where applicable.
  • Access to the property is not possible
  • Operation is affected by an installation error
  • No Fault is found
  • The activation of a safety device
  • Poor maintenance or lack of cleaning
  • Scale, where applicable
  • Power/ water/ fuel supply to the product not meeting required operating parameters or cannot be safely isolated.
  • Product is no longer installed
  • Product is not safely accessible
  • User error
  • Wilful damage
  • Failure of consumable items
  • Failure to cancel an agreed appointment within 48 hours of the appointment

All engineer’s appointments will be scheduled to commence during normal working hours.  Where an appointment has not been agreed in advance, the service engineer or service partner will aim to contact you within three working days to undertake the visit. Where required parts are unavailable, this time will extend and you should have been advised of this when the booking is agreed.

Please Note: No guarantees are given regarding response times.

Our engineers are entitled to work in a smoke free environment; please ensure that the engineer is not exposed to active smoking whilst they are within the property.

Please ensure any pets are kept away from the area where the engineer needs to work.

We reserve the right to cancel the visit if there is reason to believe that the working environment poses a health and safety risk to the engineer or if a person under 18 years of age only is granting access.  A charge will be applied for abandoned visits under these conditions.

We will not accept or reimburse any costs associated with any third party carrying out work on the product without our prior consent or pay compensation or consequential losses (e.g. loss of earnings, business losses,stress and inconvenience) arising from a product breakdown, including repair delays caused by factors outside our reasonable control.

These terms and conditions do not affect your statutory rights.

If you do not wish to proceed with your booked visit or you do not believe you are the person responsible for accepting any potential charges please contact us on 0344 879 3588 with your reference number or post code and we will cancel your request.Alternativeley you can e-mail customer.services@glendimplex.com quoting your reference number.

If a cancellation call or e-mail is not received, the visit will continue as booked under the T&C’s detailed above.

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