Our Service
Our quality benchmark is the satisfaction of our customers. In addition to advice from our experts, we offer service and maintenance packages that exactly suit your requirements.
Simply the best on the market. Also when it comes to service.
Our service does not end with the delivery and commissioning of your system. With our Dimplex service, we ensure that your system always fulfils its task.
Our service leaves nothing to be desired and guarantees you as an operator, installer or private customer long-lasting and trouble-free operation - regardless of whether it is a heat pump system or ventilation system.
Dimplex Service Packages
The smooth operation of your Dimplex system is the be-all and end-all for us. With our service packages, we ensure long-term operation without disruptions and failures. And it even comes with a guarantee of up to 12 years.
More about the Dimplex service packages
Dimplex Maintenance Packages
For more efficiency, safety, comfort and reliability. For the entire Dimplex product life. The Dimplex maintenance packages ensure this.
More about the Dimplex Maintenance Packages
Service Calls
Use our new Dimplex portal to order a service call for heat pumps, ventilation devices and fan coil units.
Order service in the portal now
Warranty Extension (DHW/DL)
Use our new Dimplex portal to extend the guarantee for hot water heat pumps and decentralized ventilation devices.
Order a warranty extension in the portal now
Leak Test Calculator
Heat pumps and cooling units work with a refrigerant circuit. This circuit contains a refrigerant, which is known as a greenhouse gas and must not be released into the environment. Depending on the type of system/device, a leak test must therefore be carried out at intervals of 3-12 months.
The Dimplex leak test schedule calculator will help you to find the right interval for your system/appliance.
Quick help when searching for spare parts.
Spare parts for products from Dimplex, ewt, KVS-Klimatechnik, AKO, ewt (vacuum cleaner), EIO, Aqua Vac, Windsor, AKO and AKA. Our experts will be happy to help you quickly get the right spare part for your product.
To the contacts for ordering spare partsThe new Dimplex portal
Your digital service centre.
With our new portal, you can quickly and easily commission our customer service, order service packages in a straightforward manner and always have the current status of your orders and service jobs in view online. At any time and from anywhere.
Customised to your requirements, both specialist partners and private customers can register for the portal, giving them full transparency and control. Discover the new portal quickly and easily!
We are here for you.
Would you like to receive further information about our maintenance contracts or conclude a maintenance contract directly?You can find all the information in our new portal and if you have any questions, we will be happy to help you personally.