You must have JavaScript enabled to use this form. Are you contacting us to report a new fault with an Edel Hot Water Heat Pump? Yes No Your details First Name Last Name Email Telephone Day time telephone What is your relationship to Dimplex? InstallerTrade PartnerRetail/WholesaleHousing ProviderProperty ManagerDeveloperProduct OwnerProduct User (eg.tenant) Company Name What is the reason for contacting us today? Report a new faultProduct Instructions or Help setting upSpare Product EnquiryGeneral EnquiryExisting Case Update AddressPlease enter your address - if the product address is different, we will collect that information further down Address Line 1 Address Line 2 Address Line 3 City State/Province Zip/Postal Code Guarantee Status - is the product: In guarantee Out of guarantee Date of Purchase Proof of Purchase One file only.256 MB limit.Allowed types: gif jpg png bmp eps tif pict psd txt rtf html odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit svg tar zip. Existing case number Product Category Please chooseEdel Hot Water Heat PumpHeat PumpQuantum HeaterStorage HeaterPanel HeaterWater CylinderDimplex HubDimplex AppInstalled Fan HeaterCommercial HeaterVentilationZerothPortable HeaterPortable Air TreatmentOther Model You can find your serial number here Serial Number Series Letter GDID Edel Fault ERR01LeakingLowpressNo Hot WaterNoisyOverpressOther Fault Heat Pump | Zeroth Blank ScreenDifficult to OperateFault HeaterNo HeatNo Hot WaterOther Fault Water Cylinder LeakingNo Hot WaterNoisyOther Fault Dimplex Hub | App Drop OutsPairing IssueUnable to connectOther Fault Ventilation ConnectivityNo PowerNoisyOtherWont turn off Fault Portable Heater DamageDifficult to OperateNo HeatNoisyOther Fault Portable Air Treatment Difficult to OperateLeakingNo PowerNoisyOther Is the product located at the address above Yes No First Name Last Name Who should we contact to complete basic diagnostic checks InstallerTrade PartnerRetail/WholesaleHousing ProviderProperty ManagerDeveloperProduct OwnerProduct User (tenant) Email Phone Address Line 1 Address Line 2 Address Line 3 City Zip/Postal Code State/Province Are there any parking restrictions in place? Yes No Please give more information about the parking restrictions in place Where in your address is the product located? BedroomLiving RoomKitchenBathroomConservatoryHall wayCommercial LocationOther Please add any additional images or documents you would like to bring to our attention One file only.256 MB limit.Allowed types: gif jpg png bmp eps tif pict psd txt rtf html odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit svg tar zip. Please let us know more about how we can help you today Your Message Terms & Conditions Yes I consent to the collection, processing and use of my personal data in accordance with the data policy Yes, I would like to receive personalized infromation via the communications channels I have specified above (eg email, telephone) To submit, please confirm agreement to our product servicing terms and conditions
