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Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h1
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex products
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
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With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
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Government Confirms New Energy Efficiency Pathway for Social Housing: What Providers Need to Know
16 Apr 2026
The UK Government has now published its response to the consultation on improving energy efficiency in the social rented sector (SRS MEES). The outcome represents a significant shift from the original proposals, introducing greater flexibility for social housing providers and clearer routes to compliance over the next 15 years.
Edel Hot Water Heat Pump Listed on the Government-Backed Energy Technology List
4 Dec 2025
The Dimplex Edel Hot Water Heat Pump is now listed on the Government-backed Energy Technology List (ETL), applying to all three models (170L, 200L and 270L) and making Edel the only hot water heat pump on the list. Click through to read the full article and discover what this means for energy-efficient hot water solutions.
Dimplex Launches Updated Heating Calculator for Homeowners
26 Nov 2025
We’re pleased to announce the launch of our newly updated Free Online Heating Calculator, designed to help homeowners quickly and easily understand their heating needs.