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Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h1
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex products
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
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With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
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How to turn on a Dimplex Quantum heater: A winter start-up guide
1 Oct 2026
If your Quantum high heat retention storage heater has been turned off for a prolonged period, such as during summer, we recommend turning the heater on a few days before it’s required. It may take a couple of days to re-learn the room temperature and store the right amount of energy.
What’s the best electric heating for every room?
18 Sep 2026
Every room in a home has different heating requirements. A living room used throughout the evening places different demands on its heating than a home office, while kitchens, bathrooms and conservatories each bring their own considerations.
How Fairfield Electrical turned old storage heater bricks from waste into value
3 Sep 2026
In a brilliant example of sustainability and innovation, Fairfield Electrical, a Dimplex PRO Installer Club partner, has turned a costly waste problem into a profitable and eco-friendly solution by repurposing heat-retaining bricks from old Dimplex Quantum storage heaters.