We know how important your customers are to you. That’s why we have dedicated Trade and Partner Support Teams ready to assist you in getting your customer’s products back up and running whenever there is a problem.
Please visit our Trade & Partner Help Centre which is home to the most useful product information, including troubleshooting guides, FAQs, and much more.
Should you be unable to find the answer you need, you can submit a ticket to request an engineer visit or product support, and one of the team will be in touch to advise on the next steps.
For queries related to our fires and fireplaces specifically, please use our online form below to contact the dedicated team. Upon receipt, we will be in touch to advise on the next steps.
If you need some help with submitting this form or simply need some advice, please contact the GDHV Trade & Partner Support Team on 0344 879 3587.
