As a result of the ongoing Covid-19 situation and its impact on work and home conditions, we have had to reduce our normal working hours. In light of these exceptional current events, we have a responsibility to respond to urgent issues as a priority, and only schedule repair visits for total heating loss or lack of hot water. Our Customer Support team is still available to provide product advice and support on 0344 879 3588 or if you would prefer, you can submit an online contact form and we will respond as soon as we can.
We would like to thank all our customers for your understanding during this period.
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Whether you're looking for advice on the which Dimplex product to buy, or are having problems with your Dimplex product, then the easiest way to get in touch with us is our online form where we will respond as efficiently and effectively as possible. You can also reach us instantly using LiveChat, if our advisors are available you will see the LiveChat icon at the bottom right of your screen.
Please listen carefully to the menu options to ensure your call is routed to the correct team and to avoid unnecessary hold times. During sudden changes in temperature, our phone lines become extremely busy and hold times may be longer. We encourage you to visit our Help Centre or contact us using our Online Form for less urgent queries.
In order to provide you with the best possible service, we ask that for all fault/product issues that you have the details of the product including model and serial number, date of purchase or installation and if required the proof of purchase. This ensures we can assist the first time you contact us.
Millbrook House, Grange Drive,