
Glen Dimplex Heating & Ventilation and The Glen Dimplex Group
Dimplex is a subsidiary of Glen Dimplex Heating & Ventilation (GDHV), a division of the Glen Dimplex Group, the world's largest electrical heating business.
GDHV is the market leader in electric heating appliances in Europe and is also a leading player in decorative electric and gas fires and solid fuel stoves. Its main business is the design, development and manufacture of professionally installed heating and ventilation systems for residential and commercial buildings. This ranges from smart electric heating systems using the latest control and communications technologies, through to district heating networks encompassing heat pumps, MVHR systems and a range of heat emitters. GDHV consists of market leading brands: Dimplex; Valor; Faber; Nobo Heating; Creda Heating; Robinson Willey; Ability Projects and Redring Xpelair.
Founded in 1973, The Glen Dimplex Group holds significant market positions in the domestic appliance industry worldwide and has an annual turnover of €1.5 Billion with 8,500 employees.
The Group remains privately owned and finances its ongoing expansion from its own resources. Fundamental to its success, is a policy of continuous investment in building brands, constant product innovation and providing its customers with the products which they aspire to.
The Group’s businesses operate to the highest standards of efficiency, quality and ethics, delivering absolute focus on customers’ needs.

Important notice
Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services.
As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways:
- Extended call times to our teams on the telephone
- Longer than normal time to reply to email and customer enquiries
- Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period
- Delivery times on orders may be extended due to logistics and postal issues
- Delays or even the inability to carry out repairs to products.
We apologise for any issues this may cause you. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating.
Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you.