What else will I need?
The Dimplex Hub is always required, depending on your heater you may also require the Dimplex RFM. You can find out more about this on our compatibility page.
Dimplex Radio Frequency Module (RFM)
The Dimplex RFM allows you to send and receive commands between your product and your Dimplex Hub.Find out more
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1. Is it possible to connect my product to the Dimplex Control App?
Yes, however first, check your product is compatible here: https://www.dimplex.co.uk/dimplexcontrol/compatibility
If compatible, check you have an RFM installed into your product and that the product is linked via the Dimplex Hub. It may be that you need to purchase additional hardware such as the RFM in order to enable connectivity.
If you have all the above, download the Dimplex Control App via Google Play Store or the App Store.
Set up an account on the app, and add the product using the GDID code. This can be done by scanning the QR code or manually, by entering the code into app using the code on the product.
(see diagram below of where a GDID is located and what the QR code looks like)
2. What do the buttons on the back of Dimplex Hub do?
The button labelled with the Hub symbol on the back of the Hub is the Hub factory reset button. When pressed, all information stored on the Hub will be lost. The hub only stores network connection settings and basic account information.
The button labelled with the cloud symbol is an account reset function. Pressing this while the Hub is connected to the cloud server will send an account delete request for the account that the Hub is currently associated with, then perform a Hub factory reset. This allows the Hub to be re-used and associated with a new account if the original owner’s account details are lost.
3. What do the power LED lights on the Hub mean?
No lights indicate there is no power to the device. Check that the device’s AC-DC power adapter is connected to the Hub fully and plugged in to the wall and powered on. If you still have no power LED, try another plugged device with the same plug socket. If there is power to the other device, check the fuse on the AC-DC power adapter for the Hub and replace if needed. If the fuse is ok, your AC-DC power adapter may be faulty; contact Dimplex customer support for further assistance.
Green represents no power issues are Hub faults.
Amber represents battery charging. This is normal and should turn green after a few hours when the battery is fully charged. If your LED continues to be amber, turn off the Hub remove the rear cover and check the battery. Your battery should be warm but not too hot to touch. Your battery should also not be bent or swollen. If your battery is bent/damaged/swollen, take the battery out of the Hub and call Dimplex customer support. You can replace the rear cover of the Hub without the battery installed, power it back on and continue to use Dimplex Hub without the battery until it is replaced.
Red represents either a power or general Hub fault. For example, if your Hub becomes disconnected the power LED may also turn red. Try re-booting the Hub by turning power off, waiting 5 seconds, powering back on and waiting for your Hub to re-connect to the internet. If you see the ethernet or Wi-Fi LEDs turning blue after power-on then turning off, there may be a network connectivity issue causing the fault. A missing battery can also cause a red power LED.
If you are unable to send a command to your Hub, check for internet connectivity on the network that your Hub is connected to using another device. If you can load a webpage, but your Hub is still unreachable, try turning your Hub off and on again and letting it re-connect (the LEDs on the front of your Hub should be green for power, green for either Wi-Fi or ethernet). If you still cannot send commands to your products via the Dimplex Control app, your Hub is showing with a red icon in the Hub list, or the LEDs on the front of the Hub are red, check your Hub’s network settings. Changing network connection can be achieved by selecting the ‘…’ button next to your Hub on the Hub list screen and selecting ‘change network connection’ on the Hub settings screen). If problems persist, contact Dimplex customer support.
4. What does sleep mode mean on the Dimplex Hub?
Sleep mode if turned on, disconnects any commands from being received or transmitted by your Hub. If you turn this mode off, commands will continue to be received from device to the Dimplex Hub.
5. What Wi-Fi connection is compatible with my Dimplex Hub?
Dimplex Hub supports Wi-Fi b/g/n or Wi-Fi 1/3/4, with WEP WPA or WPA2 security.
If you continue to have trouble, try connecting your Hub via ethernet with the included ethernet cable and leaving it for 24 hours. There may be a software update available for your Hub that could improve stability/connectivity. After 24 hours, retry the Wi-Fi setup.
6. What is Bluetooth used for on Dimplex Hub?
Bluetooth version 4.0 aka Bluetooth low energy (BLE) is used for the first-time setup process when installing Dimplex Hub. This allows the Dimplex Control app to connect directly to the Hub to exchange network configuration and account information without requiring the user to leave the app.
7. Is the Dimplex Control app secure?
Yes, the Dimplex Control is built on the Microsoft Azure Cloud platform. This provides a highly secure, scalable and intelligent platform for our connected solutions.
8. My product’s Radio Frequency Model (RFM) isn’t connecting to the Hub, why?
Check the RFM is installed correctly by going to the settings menu for your product. Check your product’s manual for instruction of how to do this. If RFM is enabled in the settings menu, check your heater’s ‘info’ screen if available (refer to product’s manual). If RFM is enabled and does not show in the product’s info screen or isn’t connectable via the Dimplex Control app, remove the RFM, check that the connectors are clean and re-insert it. If this didn’t resolve the issue, check the RFM has a label that says RFM. If it doesn’t it might be the blank that the heater came with – looks a lot like the RFM. Power back up after re-inserting and try to enable again. Try adding the appliance to the app again. Ensure the appliance is within RF range of the Hub by moving the Hub closer if need be. If none of this has worked, contact Dimplex customer service for further assistance.
9. Is there an overview of the schedule for my products on my Dimplex Control App?
Yes, schedules can be viewed and modified at appliance view from the settings menu on your Dimplex Control app
10. Can I copy a schedule across to another day?
Yes, you can copy schedule within the User timer edit screen in the Dimplex Control app. Enter the time and temperature you would like to copy, select ‘copy schedule to’ at the bottom of your app, and select to ‘copy a daily plan’ to the days of the week you’d like to copy and paste this schedule to.