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Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h1
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex products
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
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With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
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Getting ready for 2020 compliance
4 Mar 2020
The consultation for the Future Homes Standard, including Government’s proposal to update Approved Document L and Approved Document F during 2020, has closed. The final version, taking into account the feedback from industry on the initial document, is likely to be published mid-2020 and become the new standard in the closing months of this year.
What Building Regulations are changing during 2020?
4 Mar 2020
2020 has been dubbed the year of change for the built environment, with Government keen on updating compliance targets for new and existing dwellings to enforce change in industries HVAC strategies.
Heat pumps, heat networks and direct electric heating - should Government mandate where they are used?
27 Feb 2020
During the recent Future Homes Standard consultation, Government showed their support for using heat pumps, heat networks and direct electric heating within future residential developments. But what is the best application for each of these solutions?