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Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h1
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex products
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hubWith over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?What are the installation options for a ground source heat pump (GSHP)?
There are three installation options with a GSHP; each one requiring slightly different considerations. These options are trenches, boreholes and installations next to large bodies of water, such as lakes.
A common requirement with all of them, however, is the need for internal space to install the buffer tank and water cylinder. A GSHP requires a network of coils to be buried underground or submerged in a body of water, where it can draw heat energy used by the heat pump to meet the energy needs of the building.
Seven key considerations that influence the specification of effective communal heat networks in high-rise apartments
Although certain requirements will vary from project to project, such as available space or the decision to include comfort cooling, there are seven key factors that ultimately impact the specification of a communal heat network within high-rise residential apartment:
What do you need to consider with a ground source heat pump (GSHP)?
There are three key considerations when specifying a ground source heat pump (GSHP); installation, energy efficiency and aesthetics.