Support You Can Trust
Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h1
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex products
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hub
With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?
Dimplex helps create a more therapeutic space
Based in the Laindon Centre, Basildon, Essex, the Listening Post C.I.C (Community Interest Company) is a not for profit business offering counselling services to improve the mental health and emotional wellbeing of the local community.
New EPC legislation affecting private landlords
From April 1st 2018, all private rented properties in England and Wales must achieve an Energy Performance Certificate ‘EPC’ rating of at least ‘E’ before landlords can grant a new tenancy (unless exemptions apply). From 2020, the same will apply to all privately rented properties, even if there has been no change in tenant.
Alternative uses for portable heating
When you think about portable heating, do you only think of it as something to keep you warm when your main heating system fails, invariably in the depths of winter?
Think again - portable heating can be used year-round, from your caravan to your greenhouse, as it’s the perfect instant heating solution for our unpredictable summer weather!