Support you can trust

Our Help Centre is home to the most useful product information, including troubleshooting guides, FAQs, and much more. Try it today and find the solution to your query.

For queries related to our fires and fireplaces specifically, use our online form to contact the dedicated team.

Heating & Ventilation Fires & Fireplaces

We have additional resources and services to offer to our trade partners

Resources

Identify product

Access information such as dimensions and operating guides, specific to your product

Manuals & Guides

Downloadable documents from installation manuals to operating guides

Buying guides

Top things to consider when choosing for your home

Brochures

Latest brochures across our product ranges

Services

How to buy

Find your closest retailer or installer for Dimplex products

Register product

Online process to manage guarantee periods

Spare parts

Partnered with UK Spares to find applicable parts

Repairs

Support when having trouble with your product

Need to contact us?

Whether you're looking for advice on which product to buy, or are having problems with your current product, we have a wealth of information immediately available via our Help Centre.

If you can't find the answer and need to contact us, please get in touch via our ticket system. This allows us to prioritise and respond to your enquiry as efficiently and effectively as possible. For queries related to our fires and fireplaces specifically, use our online form to contact the dedicated team.