Support You Can Trust
Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h1
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex products
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hubWith over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?
How does combining HVAC technologies maximise development ROI and help improve the energy efficiency of developments?
11 Apr 2022
Innovative low carbon hybrid electric technologies are increasingly coming into focus for modern developments where electrifying HVAC technologies can help maximise the ROI and improve energy efficiency. Changing legislation focuses on increasing energy efficiency standards for new domestic dwellings. The move away from natural gas is expected to become necessary for new residential buildings by 2025 and could be beneficial for their compliance from 2022.
How does the Zeroth Energy System address domestic hot water demand and reduce primary energy use in apartments?
11 Apr 2022
Domestic hot water (DHW) is typically the dominant energy load in modern, well insulated buildings. Ambient loops, such as the Zeroth Energy System can significantly reduce the annual CO2 emissions and primary energy use of large residential properties in two ways:
Balancing the DHW demand and output
Heating water to the required temperature at the point of use
We will consider how the technology achieves these reductions and what the impact is on modern developments.
How can the Zeroth Energy System overcome the challenges of overheating in large residential developments?
11 Apr 2022
The Zeroth Energy System uses an ambient loop designed to operate at 25oC. This reduces heat losses through the distribution network that could otherwise result in overheating occurring in corridors and communal spaces.