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Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h1
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex products
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hubWith over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
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Preparing HVAC specification for Option 1 and Option 2
10 Mar 2020
For the 2020 update to Part L of the Building Regulations, Government decided to ask industry how challenging they wanted the uplift in energy efficiency standards to be. They did this by offering two options during the recently closed consultation. Both will impact HVAC specification – but how do you prepare for either one becoming law?
Amending the Planning and Energy Act - what could this mean?
9 Mar 2020
During the recent Future Homes Standard consultation, Government published their intentions to amend the Planning and Energy Act 2008 during 2020 or 2025 - but what does this mean?
Proposed compliance metrics for Part L 2020
9 Mar 2020
Government’s Future Homes Standard consultation closed early last month, leaving industry with no doubt that HVAC specification is about to change. One of the biggest changes is the proposal of four compliance metrics for new developments which will impact new HVAC strategies.