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Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h2
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex products
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hubWith over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?
What are the changes to Part L implemented in June 2022?
The updates to parts of Building Regulations that deal with energy performance in Scotland and Wales are being introduced to support the net-zero trajectories in both devolved nations.
Spring clean your way to a healthy home
Whether you mark the changes of season by the meteorological calendar or the astrological calendar, spring has officially sprung. Though it may not seem like it we’re now in the season of daffodils, blossoming trees and longer days, which puts many of us in the mood for spring cleaning. Here we take a look at some of the ways you can ensure a clean, healthy home for you and your family as the year moves forward.
How does the Zeroth Energy System address domestic hot water demand and reduce primary energy use in apartments?
Domestic hot water (DHW) is typically the dominant energy load in modern, well insulated buildings. Ambient loops, such as the Zeroth Energy System can significantly reduce the annual CO2 emissions and primary energy use of large residential properties in two ways:
Balancing the DHW demand and output
Heating water to the required temperature at the point of use
We will consider how the technology achieves these reductions and what the impact is on modern developments.









