Support You Can Trust

Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.

Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.

Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.

Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h1

 

Dimplex Help Centre

Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions. 

Online process to manage guarantee periods for all Dimplex products

Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.

installer hub

With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.

why choose dimplex?
214  items
Filters Filter Header Title
Filters
Zeroth Ambient Loop System in apartment

How do ambient networks that use in-apartment heat pumps work?

Ambient networks typically consist of in-apartment water-to-water heat pumps connected via a central loop to a central plant. Each heat pump uses ambient water from the central loop to provide heating, hot water and even cooling into the apartment. For domestic hot water use, the heated water is stored in an unvented, integrated cylinder that sits below the heat pump module in the apartment, whilst the heating circuit could use emitters such as radiators, fan coils or underfloor arrays. 

2 min read
high rise apartments

What is the requirement for HVAC system compliance for a collective housing application?

One regulatory requirement for collective housing applications, or large residential developments, is to comply with Part L of the Building Regulations. The updated Part L has been published and is concerned with the conservation of power and fuel in buildings. Fixed heating, ventilation and air conditioning services in new residential dwellings play a large part in achieving the required energy performance of a building and their targets and requirements are outlined in this Approved Document.

2 min read