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Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h2
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex products
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hubWith over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
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What is the difference between radiant heat and convection heat for an electric radiator?
The source of the warmth felt from an electric radiator can either come from radiant heat or convection heat and sometimes a combination of both. However, what is the difference between those heat types and how do modern electric radiators utilise them to deliver heat in the most appropriate and efficient manner?

Dimplex Launches Alta Wi-Fi Panel Heaters
Introducing Alta Wi-Fi, a slimline, wall mounted panel heater from Dimplex. Replacing Monterey, Girona and Saletto, Alta Wi-Fi offers a more lightweight, Scandinavian-inspired design with a range of stylish clip-on glass accessories (sold separately) making it the ideal space heating system for building projects where space saving and aesthetics are key.

Hot water heat pump solutions and SAP10.2 modelling
In this blog we look at the changes in SAP 10.2 that are encouraging the use of electric HVAC solutions such as hot water heat pumps. Fossil fuels are gradually being phased out and we explore the ways in which SAP 10.2 addresses the need to move away from the traditional gas boiler towards more sustainable, low-carbon alternative solutions.